Refund policy
Return & Refund Policy
Order Cancellations
You may cancel your order within 15 minutes of placing it. After this period, your order is sent to our supplier for processing and can no longer be cancelled.
Returns & Exchanges
As a dropshipping store, we do not accept returns or exchanges for:
- Change of mind
- Wrong size selected by the customer
- Color preference
- Incorrect shipping address provided by the customer
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing khaaskapra.customer@gmail.com with the following:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
After verification, we will provide either
- A replacement product, or
- A full refund.
Approved refunds are processed within 5–10 business days to the original payment method.
Final Sale Items
Items marked as Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Contact
If you have any questions regarding your order, please contact us at:
khaaskapra.customer@gmail.com